FAQs
Do I need to be disabled?
No, the user does not have to be registered disabled but must have a problem walking a distance to qualify for a mobility scooter.
Do you need to see my disabled badge?
No, many of our users are purely elderly or may have twisted an ankle before the event and do not have blue badges.
Can a carer get in free?
This is not our decision. You must check with the show you are attending as some events will want you to apply for a free carer's ticket before the opening day.
Where does my donation go?
Your donation goes directly to Event Mobility Charitable Incorporated Organisation (1158919) to help run the whole operation.
What time can I pick up my machine?
The normal times of operation are 9.00am until 5.00pm. However, there are exceptions, for example at music festivals, where we do our best to cover the time required for you to enjoy the festival. We do ask that you get your machine back at the time requested by the operations team on site please.
Will I be given instruction?
We always give instruction to all clients whether they have their own machine at home or not.
My son is 12 years old. Can he have an electric scooter?
The minimum age to ride a scooter is 16 years old.
Is there a reduction for only half a day’s use?
In normal circumstances no.
Am I fully insured?
Event Mobility is fully insured for the use of the machines by all approved clients.
If I have an accident what do I do?
If you have an accident of any sort you must immediately report it to our operators on site. We will then contact the show organisers and it will be put in the hands of their Health & Safety Officers. Any incident, however, small must be reported immediately. Please do not leave it until the end of the day.
Is it possible to be refused the use of an electric scooter?
Yes, if after a period of instruction the operator feels that the client is not capable of using the machine safely they reserve the right to refuse to issue it.
Are there always spare machines available?
No. It is always preferable to book in advance. You will receive a refund less 20% administration fee if you cannot go to an event provided you let us know up to 24 hours prior to your attendance. We do not refund your money if you fail to turn up on the day.
Where do I park?
Event Mobility has no authorisation over the parking facilities at an event. For information regarding this you must contact the show organisers directly.
Will I always get a disabled parking space?
No. The later you arrive the less chance there is of a disabled parking space. You need to check with the event organisers.
Why aren't you positioned in a better place?
We have little control over where we are sited at a show. It is usually near the entrance or in the disabled car park but not always. Again, please check with the show organisers.
I have an unusual request regarding my booking - what should I do?
Email info@eventmobility.org.uk or telephone 01386 725391 to see if we can help.
Do I need to be disabled?
No, the user does not have to be registered disabled but must have a problem walking a distance to qualify for a mobility scooter.
Do you need to see my disabled badge?
No, many of our users are purely elderly or may have twisted an ankle before the event and do not have blue badges.
Can a carer get in free?
This is not our decision. You must check with the show you are attending as some events will want you to apply for a free carer's ticket before the opening day.
Where does my donation go?
Your donation goes directly to Event Mobility Charitable Incorporated Organisation (1158919) to help run the whole operation.
What time can I pick up my machine?
The normal times of operation are 9.00am until 5.00pm. However, there are exceptions, for example at music festivals, where we do our best to cover the time required for you to enjoy the festival. We do ask that you get your machine back at the time requested by the operations team on site please.
Will I be given instruction?
We always give instruction to all clients whether they have their own machine at home or not.
My son is 12 years old. Can he have an electric scooter?
The minimum age to ride a scooter is 16 years old.
Is there a reduction for only half a day’s use?
In normal circumstances no.
Am I fully insured?
Event Mobility is fully insured for the use of the machines by all approved clients.
If I have an accident what do I do?
If you have an accident of any sort you must immediately report it to our operators on site. We will then contact the show organisers and it will be put in the hands of their Health & Safety Officers. Any incident, however, small must be reported immediately. Please do not leave it until the end of the day.
Is it possible to be refused the use of an electric scooter?
Yes, if after a period of instruction the operator feels that the client is not capable of using the machine safely they reserve the right to refuse to issue it.
Are there always spare machines available?
No. It is always preferable to book in advance. You will receive a refund less 20% administration fee if you cannot go to an event provided you let us know up to 24 hours prior to your attendance. We do not refund your money if you fail to turn up on the day.
Where do I park?
Event Mobility has no authorisation over the parking facilities at an event. For information regarding this you must contact the show organisers directly.
Will I always get a disabled parking space?
No. The later you arrive the less chance there is of a disabled parking space. You need to check with the event organisers.
Why aren't you positioned in a better place?
We have little control over where we are sited at a show. It is usually near the entrance or in the disabled car park but not always. Again, please check with the show organisers.
I have an unusual request regarding my booking - what should I do?
Email info@eventmobility.org.uk or telephone 01386 725391 to see if we can help.
